Terms and conditions

PRIVACY & PERSONAL DATA PROTECTION

Spasmatix shop is owned by a company Krux, Maša Ficko s. p. and is obliged to protect personal data and information in accordance with Law on Personal Data Protection (ZVOP-1-UPB1). All information will be used only for internal use of Spasmatix, Maša Ficko s. p. and will not be forwarded to any third parties. Within company we do process data saved by cookies for marketing purposes on other marketing channels we use - e.g. facebook, google, Affiliate marketing platforms.  

Privacy and personal data protection

The provider is obliging itself to the permanent safekeeping of personal information about customers. The service provider will use personal information only for the needs of completing and fulfilling orders (sending promotional material, offers, issuing of invoices) and all communication needed between the service provider and customer. Customers' personal data will not, under any circumstances, be handed over to unauthorized persons or third parties. Data and information protection is also the responsibility of the user itself, by protecting and safekeeping his/her username and password.

Privacy policy

The purpose of this privacy policy (hereinafter: policy) is to communicate the purpose, legal basis, and rights for the processing of personal data to the customers and visitors (hereinafter: individual) of Spasmatix shop.

Krux, Maša Ficko s.p., Podrečje 12, 1230 Domžale (hereinafter: Company) is a representative of international brand Spasmatix, owner of website https://spasmatix.com and the personal data controller. 

We respect your privacy and will always diligently protect your data.

We are analysing your personal data in accordance with European and national legislation in the field of personal data protection.

Providing personal data is in specific cases necessary to fulfil a contractual obligation with the individual.

 

PERSONAL DATA

The company, according to purposes as defined in this policy, collects the following data:

  • first and last name,
  • address for delivery/invoice,
  • the company name (if individual is legal entity),
  • tax number of legal entity,
  • e-mail address,
  • telephone number.

One of the ways company collects your personal data is by using cookies. You can read more about cookies below.

 

THE PURPOSES OF AND LEGAL BASIS FOR DATA PROCESSING

We are processing your personal data based on individual’s consent, law, contract, or legitimate interest.

The company will not forward your personal information to any third unauthorised parties.

By consenting to the processing of personal data, you agree the company can use the obtained personal data for the purposes of sampling, surveying, and statistical processing of data, for determining the use of services, for market research, for informing you about our offers, new products, special promotions, and for sending newsletters.

 

STORING AND DELETION OF PERSONAL DATA

The company will store your personal data only for the time necessary to realise the purpose for which the personal data has been collected and further processed.

The data that is being processed on a legal and contractual basis is stored by the company for the period defined by law.

The company stores the data that is processed based on personal consent, until the revocation of such consent from the user.

CONTRACTUAL PROCESSING OF PERSONAL DATA

The company may entrust some tasks related to the processing of personal data to other contractual processors. Contractual processors, the company transmits personal data to are:

  • an accounting service,
  • providers of data processing and analytics,
  • Providers of print on demand services (Printful, Printify, etc.)
  • providers of payment systems (such as PayU, Klarna, Stripe etc.),
  • providers of solutions for online advertising (such as Google, Facebook, Instagram, Klaviyo, Mailchimp),
  • delivery services.

The company stores personal data on the processor servers of Shopify ecommerce platform.

 

RIGHTS OF THE INDIVIDUAL REGARDING DATA PROCESSING

An individual has a right to access his personal data, request correction, erasure or restriction of processing, object to data processing, and the right to data portability. You can send your request to info@spaspmatic.com.

You can withdraw your consent to the personal data processing at any time, whereby the withdrawal of consent does not affect the lawfulness of personal data processing based on this consent in the period before your withdrawal.

If you feel your rights have been breached, you should contact the local data protection officer.

The individual is also responsible for protecting his own personal data, i.e., by using appropriate software protection (anti-virus) on his device, strong passwords, etc.

If you have any questions regarding the processing of your data, you can always contact us at info@spasmatix.com or send us your questions to Maša Ficko, Krux s.p., Podrečje 12, 1230 Domžale.

PUBLISHING OF CHANGES

This privacy policy may be changed, modified, or updated at any time, with no prior warning or notification. All changes to our privacy policy will be published on this website.

COOKIES

A cookie is a small text file that is loaded on a user's computer or other devices when you visit a website. Cookies are used to customize online content according to user preferences and optimize the use of the website. They also serve to produce anonymous statistics that help us understand the user’s use of the website and help improve the website’s content without the personal exposure of the user.

Some cookies are necessary for website functioning (e.g. the login cookie, cookie for the web store shopping cart content), some are intended to improve the user experience (e.g. storing of user’s preferences) and some are used for monitoring website visits, which helps the website administrator improve the website and the user experience with it. Some cookies we use are session cookies and are only active until you close the browser, while other cookies are permanent and stay in the computer for longer.

 

MANAGEMENT OF COOKIES

Cookies are downloaded to your computer or other devices when you visit the website for the first time. Most browsers accept cookies automatically. You can change the browser functioning in settings so that the computer rejects cookies or that you receive a notice before the cookies are stored. In your browser, you can also prevent storing of cookies completely for all websites visited. You can delete cookies that are already stored on your computer. By deleting cookies some websites, you visit will not function properly or equally efficiently.

NECESSARY COOKIES

These cookies are necessary for the website to function properly. They enable the use of essential components for the proper functioning of the website.

Payment

The seller receives payment with AmericanExpress, Apple pay, VISA and Mastercard. The seller uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information. Please note that the name of the descriptor for the product, which will appear on the bank statement of customer/cardholder will be Maša Ficko, Krux s.p.

All prices of the Webshop are listed in EUR and do not include VAT since the company is not obliged to process VAT payments by law and pays it monthly as stated by law. All shop prices are the prices of the goods and do not include shipping costs. Shipping costs are visible in the cart when a customer processes the order and are calculated by weight and customers country. All prices are valid only for orders placed in the Webshop.

All prices apply at the time the order is placed and do not have a predefined validity, therefore they only apply to the respective changes. Despite the Seller's efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case and in the event that the price of a product is changed during the processing of the order, that is, from the time the order is placed until confirmation, the Seller agrees to inform the user (customer) of the new price.

Purchase procedure

Once the order is placed, the customer (buyer) receives an email notification from the Seller that the order has been accepted. If the customer (buyer) does not cancel the order, it will be processed further. At this point, the purchase contract of the products ordered between the user (buyer) and the merchant is irrevocably concluded.

The Seller prepares the ordered products within the agreed time frame. Delivery times may sometimes be longer than indicated due to higher demand or delays within the shipping process.

Right of cancellation

The customer (buyer) has the right to cancel the sales contract without providing any reason. The cancellation period expires after 14 days from the day on which the customer (buyer) acquires, or a third party other than the carrier and indicated by the customer (buyer) acquires physical possession of the goods. To exercise their right to cancel, the customer (buyer) has to inform the Seller of the decision to cancel the contract by a clear statement (sent by letter or e-mail). In the notice, you must clearly indicate to us that you wish to exercise your right of withdrawal. 

The Seller will make the reimbursement using the same means of payment as the initial transaction unless agreed upon otherwise. The Seller may withhold reimbursement if we have not received the returned goods or have not received evidence that the goods were sent back.

The customer (buyer) has to return the goods without undue delay and in any event not later than 14 days from the day on which the cancellation was communicated. The customer (buyer) bears the costs of returning the goods.

The products sent back to the Seller must be returned intact, in their original packaging and in unchanged quantity, except if the products have been damaged, lost, expired or their quantity is not adequate and all this is not due to the customer.

The Seller will undertake to resolve the cases with damaged items in 14 days.

Liability

The Seller makes every effort to ensure that up-to-date and correct information appears in their Webshop. Product properties, delivery times or prices can change so rapidly that the Seller fails to correct the published data in a timely manner. Although the Seller attempts to provide accurate images of the products sold in the Webshop, all images should be considered symbolic. Images do not guarantee the properties of the products featured. Due to the nature of online shopping, the Webshop products are often and rapidly evolving and updating. As a result, errors can occur. We kindly ask you to inform us of any errors via e-mail. We will try to correct them as soon as possible.

Complaints

In case of issues or a wish to appeal, the customer (buyer) can contact the Seller via the email address info@spasmatix.com. The complaint processing procedure is confidential.

Law

These general terms and conditions and all disputes between the Seller and customer (buyer) fall under the jurisdiction of Slovenian law.

The terms and conditions were accepted by Krux, Maša Ficko s.p.

Krux, Maša Ficko s. p.

Podrečje 12

1230 Domžale

info@spasmatix.com

VAT: 90823389

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ZASEBNOST IN VARSTVO OSEBNIH PODATKOV


Trgovina Spasmatix je v lasti podjetja Krux, Maša Ficko s. p. in je zavezana k varovanju osebnih podatkov in informacij v skladu z Zakonom o varstvu osebnih podatkov (ZVOP-1-UPB1). Vsi podatki bodo uporabljeni samo za interno uporabo Spasmatix, Maša Ficko s. p. in ne bodo posredovani tretjim osebam. Znotraj podjetja obdelujemo podatke, shranjene s piškotki, za namene trženja na drugih trženjskih kanalih, ki jih uporabljamo - npr. facebook, google, platforme za pridruženi marketing.

Zasebnost in varstvo osebnih podatkov

Ponudnik se zavezuje k trajnemu varovanju osebnih podatkov kupcev. Ponudnik bo osebne podatke uporabljal le za potrebe zaključevanja in izpolnjevanja naročil (pošiljanje promocijskega materiala, ponudb, izstavljanje računov) ter vso potrebno komunikacijo med ponudnikom in kupcem. Osebni podatki strank v nobenem primeru ne bodo predani nepooblaščenim osebam ali tretjim osebam. Za varovanje podatkov in informacij je odgovoren tudi uporabnik sam, in sicer tako, da varuje in hrani svoje uporabniško ime in geslo.

Politika zasebnosti

Namen te politike zasebnosti (v nadaljevanju: politika) je seznaniti kupce in obiskovalce (v nadaljevanju: posameznik) trgovine Spasmatix z namenom, pravno podlago in pravicami za obdelavo osebnih podatkov.

Krux, Maša Ficko s.p., Podrečje 12, 1230 Domžale (v nadaljevanju: družba) je zastopnik mednarodne blagovne znamke Spasmatix, lastnik spletne strani https://spasmatix.com in upravljavec osebnih podatkov.

Spoštujemo vašo zasebnost in bomo vaše podatke vedno skrbno varovali.

Vaše osebne podatke analiziramo v skladu z evropsko in nacionalno zakonodajo s področja varstva osebnih podatkov.

Posredovanje osebnih podatkov je v posebnih primerih potrebno za izpolnitev pogodbene obveznosti s posameznikom.

OSEBNI PODATKI

Podjetje v skladu z nameni, opredeljenimi v tem pravilniku, zbira naslednje podatke:

ime in priimek,
naslov za dostavo/račun,
naziv podjetja (če je pravna oseba),
davčna številka pravne osebe,
email naslov,
telefonska številka.

Eden od načinov, kako podjetje zbira vaše osebne podatke, je uporaba piškotkov. Več o piškotkih si lahko preberete spodaj.

NAMENI IN PRAVNE PODLAGE OBDELAVE PODATKOV

Vaše osebne podatke obdelujemo na podlagi posameznikove privolitve, zakona, pogodbe ali zakonitega interesa.

Podjetje vaših osebnih podatkov ne bo posredovalo tretjim nepooblaščenim osebam.

S soglasjem za obdelavo osebnih podatkov se strinjate, da lahko podjetje pridobljene osebne podatke uporablja za namene vzorčenja, anketiranja in statistične obdelave podatkov, za ugotavljanje uporabe storitev, za tržne raziskave, za obveščanje o naši ponudbi., novi izdelki, posebne promocije in za pošiljanje novic.

SHRANJEVANJE IN IZBRIS OSEBNIH PODATKOV

Podjetje bo vaše osebne podatke hranilo le toliko časa, kolikor je potrebno za uresničitev namena, za katerega so bili osebni podatki zbrani in nadalje obdelani.

Podatke, ki se obdelujejo na zakonski in pogodbeni podlagi, podjetje hrani za obdobje, ki ga določa zakon.

Podjetje hrani podatke, ki jih obdeluje na podlagi osebne privolitve, do preklica te privolitve s strani uporabnika.

POGODBENA OBDELAVA OSEBNIH PODATKOV

Podjetje lahko nekatere naloge v zvezi z obdelavo osebnih podatkov zaupa drugim pogodbenim obdelovalcem. Pogodbeni obdelovalci, katerim podjetje posreduje osebne podatke so:

  • računovodski servis,
  • ponudniki obdelave in analitike podatkov,
  • Ponudniki storitev tiskanja na zahtevo (SESŽ d.o.o., Printful, Printify itd.)
  • ponudniki plačilnih sistemov (kot so PayU, Klarna, Stripe itd.),
  • ponudniki rešitev za spletno oglaševanje (kot so Google, Facebook, Instagram, Klaviyo, Mailchimp),
  • dostavne storitve.
  • Podjetje hrani osebne podatke na procesorskih strežnikih platforme za e-trgovino Shopify.

 

PRAVICE POSAMEZNIKA GLEDE OBDELAVE PODATKOV

 


Posameznik ima pravico do vpogleda v svoje osebne podatke, zahtevati popravek, izbris ali omejitev obdelave, ugovarjati obdelavi podatkov in pravico do prenosljivosti podatkov. Zahtevo lahko pošljete na info@spaspmatic.com.

Svojo privolitev za obdelavo osebnih podatkov lahko kadarkoli prekličete, pri čemer preklic privolitve ne vpliva na zakonitost obdelave osebnih podatkov na podlagi te privolitve v obdobju pred vašim preklicem.

Če menite, da so bile vaše pravice kršene, se obrnite na lokalno pooblaščeno osebo za varstvo podatkov.

Posameznik je tudi sam odgovoren za varovanje svojih osebnih podatkov, in sicer z uporabo ustrezne programske zaščite (protivirusne) na svoji napravi, močnih gesel ipd.

Če imate kakršna koli vprašanja v zvezi z obdelavo vaših podatkov, nas lahko vedno kontaktirate na info@spasmatix.com ali nam jih pošljete na naslov Maša Ficko, Krux s.p., Podrečje 12, 1230 Domžale.

OBJAVA SPREMEMB

Ta pravilnik o zasebnosti se lahko kadar koli spremeni, spremeni ali posodobi brez predhodnega opozorila ali obvestila. Vse spremembe naše politike zasebnosti bodo objavljene na tej spletni strani.

PIŠKOTKI

Piškotek je majhna besedilna datoteka, ki se naloži v uporabnikov računalnik ali druge naprave, ko obiščete spletno stran. Piškotki se uporabljajo za prilagajanje spletne vsebine glede na želje uporabnikov in optimizacijo uporabe spletne strani. Služijo tudi za izdelavo anonimnih statističnih podatkov, ki nam pomagajo razumeti uporabnikovo uporabo spletnega mesta in pomagajo izboljšati vsebino spletnega mesta brez osebne izpostavljenosti uporabnika.

Nekateri piškotki so nujni za delovanje spletne strani (npr. prijavni piškotek, piškotek za vsebino nakupovalne košarice spletne trgovine), nekateri so namenjeni izboljšanju uporabniške izkušnje (npr. shranjevanje uporabnikovih preferenc), nekateri pa se uporabljajo za spremljanje obiska spletne strani, kar pomaga skrbnik spletne strani izboljšati spletno stran in uporabniško izkušnjo z njo. Nekateri piškotki, ki jih uporabljamo, so sejni piškotki in so aktivni le, dokler ne zaprete brskalnika, medtem ko so drugi piškotki trajni in ostanejo v računalniku dlje časa.

UPRAVLJANJE S PIŠKOTKI

Piškotki se naložijo na vaš računalnik ali druge naprave, ko prvič obiščete spletno mesto. Večina brskalnikov samodejno sprejme piškotke. V nastavitvah lahko spremenite delovanje brskalnika tako, da računalnik zavrne piškotke ali da prejmete obvestilo, preden se piškotki shranijo. V vašem brskalniku lahko tudi popolnoma preprečite shranjevanje piškotkov za vsa obiskana spletna mesta. Piškotke, ki so že shranjeni na vašem računalniku, lahko izbrišete. Z brisanjem piškotkov nekatere spletne strani, ki jih obiščete, ne bodo delovale pravilno ali enako učinkovito.

OBVEZNI PIŠKOTKI

Ti piškotki so potrebni za pravilno delovanje spletne strani. Omogočajo uporabo bistvenih komponent za pravilno delovanje spletne strani.

Plačilo

Prodajalec prejme plačilo z AmericanExpress, Apple pay, VISA in Mastercard. Prodajalec uporablja odobren plačilni strežnik, ki šifrira vse podatke o vaši kartici s protokolom SSL (Secure Socket Layer). To pomeni, da ne morete brati svojih podatkov. Upoštevajte, da bo ime deskriptorja za produkt, ki bo prikazano na bančnem izpisku stranke/imetnika kartice, Maša Ficko, Krux s.p.

Vse cene v spletni trgovini so navedene v EUR in ne vključujejo DDV, saj podjetje po zakonu ni zavezano k obračunavanju DDV in ga plačuje mesečno, kot to določa zakon. Vse cene v trgovini so cene blaga in ne vključujejo stroškov pošiljanja. Stroški pošiljanja so vidni v košarici, ko kupec obdela naročilo in se izračunajo glede na težo in državo kupca. Vse cene veljajo samo za naročila v spletni trgovini.

Vse cene veljajo v trenutku oddaje naročila in nimajo vnaprej določene veljavnosti, zato veljajo samo za posamezne spremembe. Kljub temu, da se prodajalec trudi zagotoviti čim natančnejše podatke, se lahko zgodi, da je podatek o ceni napačen. V tem primeru in v primeru, da se cena izdelka spremeni med obdelavo naročila, to je od oddaje naročila do potrditve, se Prodajalec zavezuje, da bo uporabnika (kupca) obvestil o novi ceni.

Postopek nakupa

Po oddaji naročila kupec (kupec) prejme obvestilo prodajalca po elektronski pošti, da je naročilo sprejeto. Če stranka (kupec) naročila ne prekliče, se le-to obravnava v nadaljnji obdelavi. S tem je kupoprodajna pogodba naročenih izdelkov med uporabnikom (kupcem) in trgovcem nepreklicno sklenjena.

Prodajalec naročene izdelke pripravi v dogovorjenem roku. Časi dostave so lahko včasih daljši od navedenih zaradi večjega povpraševanja ali zamud v procesu pošiljanja.

Pravica do preklica

Stranka (kupec) ima pravico do odstopa od kupoprodajne pogodbe brez navedbe razloga. Odstopni rok poteče po 14 dneh od dneva, ko stranka (kupec) ali tretja oseba, ki ni prevoznik in jo navede stranka (kupec), pridobi fizično posest nad blagom. Za uveljavitev pravice do odstopa mora stranka (kupec) prodajalca obvestiti o odstopu od pogodbe z jasno izjavo (poslano v pismu ali elektronski pošti). V obvestilu nam morate jasno navesti, da želite uveljaviti svojo pravico do odstopa od pogodbe.

Prodajalec bo povračilo izvedel z enakim plačilnim sredstvom kot prvotno transakcijo, razen če ni drugače dogovorjeno. Prodajalec lahko zadrži vračilo, če nismo prejeli vrnjenega blaga ali nismo prejeli dokaza, da je bilo blago poslano nazaj.

Stranka (kupec) mora blago vrniti brez nepotrebnega odlašanja, v vsakem primeru pa najkasneje v 14 dneh od dneva, ko je bila sporočena odpoved. Stranka (kupec) nosi stroške vračila blaga.

Stranka (kupec) mora blago vrniti brez nepotrebnega odlašanja, v vsakem primeru pa najkasneje v 14 dneh od dneva, ko je bila sporočena odpoved. Stranka (kupec) nosi stroške vračila blaga.

Izdelke, poslane nazaj prodajalcu, je treba vrniti nepoškodovane, v originalni embalaži in v nespremenjeni količini, razen če so izdelki poškodovani, izgubljeni, jim je potekel rok uporabe ali njihova količina ni ustrezna in vse to ni po krivdi kupca.

Prodajalec se zavezuje, da bo primere s poškodovanimi artikli rešil v roku 14 dni.

Odgovornost

Prodajalec se po svojih najboljših močeh trudi zagotoviti ažurnost in pravilnost podatkov v spletni trgovini. Lastnosti izdelkov, dobavni roki ali cene se lahko spremenijo tako hitro, da prodajalec objavljenih podatkov ne popravi pravočasno. Čeprav se prodajalec trudi zagotoviti točne slike izdelkov, ki se prodajajo v spletni trgovini, je treba vse slike obravnavati kot simbolične. Slike ne zagotavljajo lastnosti predstavljenih izdelkov. Zaradi narave spletnega nakupovanja se izdelki Webshopa pogosto in hitro razvijajo in posodabljajo. Posledično lahko pride do napak. Vljudno vas prosimo, da nas o morebitnih napakah obvestite po elektronski pošti. Poskušali jih bomo popraviti v najkrajšem možnem času.

Pritožbe

V primeru težav ali želje po ugovoru se stranka (kupec) lahko obrne na prodajalca preko elektronskega naslova info@spasmatix.com. Postopek obravnave pritožbe je zaupen.

Zakon

Za te splošne pogoje in vse spore med prodajalcem in stranko (kupcem) je pristojno slovensko pravo.

Pogoje sprejema Krux, Maša Ficko s.p.

Krux, Maša Ficko s. p.

Podrečje 12

1230 Domžale

info@spasmatix.com

DDV: 90823389